Embassy Suites Hotels Names Top Hotels of 2013
All-suites Brand Names "Connie" Award Winners and Others at Brand-wide Town Halls
Almasalla Arab Travel Portal News – Embassy Suites Hotels, the Hilton Worldwide brand of upper upscale, all-suite hotels, recently announced its top performing properties of 2013. Over the last two weeks, hotel general managers and directors of sales came together in a series of events around the country called the Shine Town Halls in order to share best practices and hear the latest news from brand leadership.
The Connie Award, named after Hilton Worldwide founder Conrad Hilton, is awarded to the top performing hotels of the year based on three key components: quality assurance audits measuring cleanliness, condition and brand standards; customer satisfaction scores rating staff service; and the quality of the hotel’s physical accommodations.
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First place for the prestigious Connie Award was presented to Embassy Suites Loveland – Hotel, Spa & Conference Center in Colorado, a Connie winner for three consecutive years and a John Q. Hammons Hotels & Resorts property. The Connie Award was also presented to the following properties:
- Second Place- Embassy Suites Houston – Downtown
- Third Place- Embassy Suites Fayetteville/Fort Bragg
"Congratulations to all of our 2013 brand winners on this well-deserved honor," said John Rogers, global head, Embassy Suites Hotels. "At Embassy Suites, we re-commit every day to bring to life our "Make a Difference" culture for our guests with gracious, engaging and caring acts of customer service. These brand awards are a way for Hilton Worldwide to recognize the best of the best within our portfolio, and the team members representing these properties truly embody the spirit of the brand."
The best-performing hotels in the portfolio are the 10 percent that score highest on quality assurance audits of cleanliness, condition and adherence to brand standards, and guest satisfaction scores. The complete list of the top 10 percent of the Embassy Suites Portfolio includes:
- Embassy Suites Raleigh – Durham Airport/Brier Creek
- Embassy Suites Nashville SE – Murfreesboro
- Embassy Suites Orlando – Lake Buena Vista South
- Embassy Suites Minneapolis – North
- Embassy Suites Tucson – Paloma Village
- Embassy Suites Savannah Airport
- Embassy Suites Houston – Energy Corridor
- Embassy Suites Fort Myers – Estero
- Embassy Suites Fort Worth – Downtown
- Embassy Suites Palmdale
- Embassy Suites Portland
- Embassy Suites Anchorage
- Embassy Suites Omaha-La Vista/Hotel & Conference Center
- Embassy Suites Austin – Arboretum
- Embassy Suites Ontario – Airport
- Embassy Suites Laredo
Additional Winners Honored Included:
- CRM Awards (awarded to hotels with the highest Customer Relationship Management scores, as determined by their year-end ranking listed on the CRM scorecard)
- First Place: Embassy Suites Orlando – Lake Buena Vista South
- Second Place: Embassy Suites Louisville
- Third Place: Embassy Suites Charlotte – Concord/Golf Resort & Spa
- SALT Awards (awarded based on the highest guest satisfaction scores of 2013)
- Highest Helpfulness of Hotel Staff 2013: Embassy Suites Minneapolis – North
- Highest Cleanliness of Guest Room/Suite 2013: Embassy Suites Fayetteville/Fort Bragg
- Highest Overall Breakfast Experience 2013: Embassy Suites Tucson – Paloma Village
- Highest Overall Evening Reception Experience 2013: Embassy Suites Jackson – North/Ridgeland
- Highest Overall Service Average 2013: Embassy Suites Minneapolis – North
- Problems Resolution Rate (Exceeded + Met): Embassy Suites Brunswick
- General Manager of the Year- Marisol Colon, Embassy Suites San Juan – Hotel & Casino
- Director of Sales of the Year- Dustin Lowry, Embassy Suites Fort Myers – Estero
- Hotel of the Year- Embassy Suites Baltimore – North/Hunt Valley
- Sales Team of the Year- Embassy Suites Piscataway – Somerset
- Sustainability Recognition Award- Embassy Suites San Juan – Hotel & Casino
